We hope you love your new gear from Richmond Chill, however we shop online ourselves and understand that returns and exchanges are a normal part of the process.

If for any reason you are not entirely satisfied with your purchase, we offer a hassle-free return or exchange within 30 days of delivery.

To be eligible for a return, the item must be in its original condition, undamaged, and unaltered in any way.

To initiate a return or exchange, please email us at info@richmondchill.com with your order number. We will provide you with a complimentary shipping label via email for your return.

Once we receive the returned item, we will process your refund. Please allow 3-5 business days for the refund to appear on your original method of payment.